a screenshot of a cell phone
23rd May 2019

Kersiebank Medical Practice launches text message service for patients

Kersiebank Medical Practice has invested in an innovative and secure new patient text system. The service, which is provided by MJog, automatically sends patients with a registered mobile phone number a text reminder prior to their prebooked appointment. The service also allows patients to cancel their appointments via sending a short text.

Prior to the installation of the system, in April 2019, 133 patients did not attend a prebooked clinical appointment at the practice, in total costing the NHS thousands of pounds. Effective text message reminder systems are shown to significantly reduce non-attendance in primary care, meaning that the practice can use as many appointments as possible.

In time, the team at Kersiebank Medical Practice will also use the system to pass on information, such as sending patients updates on prescriptions requested by the hospital, test results that are back from the labs and requests for appointments.

Patients are still able to cancel appointments via telephone or through visiting the practice. If we do not have a mobile phone number for you, we will still attempt to contact you through telephone or a letter when we have information to pass on.

In the meantime, if you have a mobile phone and wish to use the service, then please ensure that we have your up-to-date mobile number.

a man sitting on a wooden table
23rd May 2019

Need to talk? KMP launches new listening service.

Kersiebank Medical Practice is one of the first GP surgeries in Forth Valley to adopt a new Listening Service.

This service offers you the opportunity to talk about your lives confidentially with a specially-trained person dedicated to listening to them.

The principle behind the service is that, by giving patients space and safety to tell their story, they can gain perspective and understanding about their circumstances. A variety of techniques are used, but the conversation is directed around the things that the patient brings to the session.

The volunteer-led service is based at the practice and is free to access. The listener is Louise Burns, who works an an intensive care nurse at FVRH and volunteers with the service on Fridays.

You might benefit from the service if you are experiencing any of the following:

  • Grief, loss or bereavement
  • Low mood, mild depression or anxiety
  • Challenges of being a carer
  • Relationship or family issues
  • Stress and pressure
  • Challenges of being a parent
  • Emotional and spiritual issues, such as guilt and anger

If you are already receiving treatment for your mental health, you might benefit from this service as an add-on. If you are not receiving treatment or it is not necessary for your situation, the service is still there for you.

Louise will see patients who are aged sixteen or over. The appointments are 50 minutes long. The service is run by NHS Forth Valley spiritual care service, but is not of a religious nature.

Listeners have gone through special training with NHS Education for Scotland. There is significant evidence that the service helps patients in other parts of Scotland, such as NHS Tayside, which has rolled out the service across all GP surgeries.

If you wish to be referred to the listening service, please speak to your clinician or a member of our administration team.